As customers, we’re all familiar with the trend toward self-service: we pump our own gas, act as our own bank tellers and change our own flights at the airline kiosk. …

Companies looking for the reduced costs and increased revenue that continuous improvement brings quickly discover two important disciplines for improving quality. Six Sigma and are both designed to help processes work better, …

Advances in software and database technology have given companies access to mountains of data, including accounting data, business data, sales data and personalized customer data. While databases strain at the seams to contain this …

The Pioneer 10 spacecraft was launched to explore the farthest edges of our galactic neighborhood. It was aimed at a distant galaxy, and it contained a golden plaque designed to …

What’s in it for me? This may have been the first question you began thinking about a Six Sigma certification. Whether expressed or unexpressed, it is an important question. After all, you should expect …

Click here for Part 1 of this article. Waste is a subject that we all agree on. We don’t like it, it doesn’t benefit us, and we want to eliminate …

Nobody likes waste. If an activity wastes our money, we drop it from our schedule. If a person wastes our time and attention, we may re-evaluate the relationship. Life is …

One of the strengths of Six Sigma is its versatility. It has improved processes in industries ranging from healthcare and manufacturing, to transportation and hospitality. Six Sigma has benefited these various sectors because …

Any project team made up of human beings is dysfunctional – even if only a bit. Paraphrasing what Tolstoy said about families, each dysfunctional team is dysfunctional in its own way. And …

In today’s economy employers expect more than what is listed in your job description. To meet your employer’s expectations and stand apart in your organization you need to be able …