Posts tagged voice of the customer

Lean principles provide the backbone for use of the methodology in improving business operations. While Lean does not come with a set list of principles to live by, these six …

The technology behind the creation of the internet allowed Amazon to grow from an online bookseller to the go-to shopping spot for thousands of items. But that technology was available …

Six Sigma got its start in manufacturing, but the benefits it provides extend far beyond the factory floor. Any operation stands to benefit by applying the tools and techniques provided …

Voice of the Customer (VOC) is one of the central tenets of Lean Six Sigma. The entire methodology focuses on determining customer needs, then creating operations that cut out everything …

Enterprise Risk Management (ERM) provides organizations with a plan to assess and prepare for any risks that can interfere with the company’s goals. These risks can include dangers inherent in …

A Critical to Quality Tree (also known as a CTQ Tree) is a Six Sigma tool used to identify the needs of the customer and translate that information into measurable …

Do you really know what your customers want out of your product or service? Do you know the difference between a customer need and a customer requirement?

Dr. Elliott talks about the importance of measuring customer satisfaction AFTER the product is delivered and likens it to the process of buying a new car. Sign up for our …

The purpose of Six Sigma methodology is to improve the quality or value of a product or service. Using the voice of the customer (VOC) as the foundation of a …