Posts in category Videos

Dr. Elliott talks about the importance of measuring customer satisfaction AFTER the product is delivered and likens it to the process of buying a new car. Sign up for our …

Does your company have a plan in place to make sure your customers are taken care of if one or more of your processes fail? In the event of a …

Watch as Dr. Elliott explains how even the best, most thought-out solutions can end up failing when a solid implementation strategy isn’t used. Don’t waste the time you’ve spent coming …

Do you know what your customers are REALLY looking for? Watch as Dr. Elliott provides some “food for thought” to show how the customer needs and requirements tollgate of Six …

We’d like to take this time and wish everyone a safe and happy Thanksgiving!

Here’s a quick video explaining what Six Sigma is, where it came from, how to use it and a little about getting certified. You can also check out our in-depth …

Sometimes it can be tough for beginners to grasp the basic understanding of Six Sigma and the amazing effect it can have on a business. So we’ve created a FUN …

Listen in as Dr. Elliott discusses the true meaning of the word “choice” and how the Generate Possible Solutions phase can help you generate as many potential solutions as possible. …